Another Source's client, UMass Boston, is recruiting a Student Success Advisor to join their team in Boston, MA. This is your chance to be part of a diverse and inclusive community dedicated to empowering students and shaping the future of education. Offering a flexible hybrid schedule of 4 days on-site and 1 day working remotely once you get up to speed. 

This position is internally titled Service Advisor. 

Here's a little about UMass Boston and the position they are recruiting for:  

UMass Boston is a public research university in Boston, Massachusetts. It is the only public research university in Boston and the third-largest campus in a five-campus university system. UMass Boston is the third most diverse university in the United States. At UMass, we harness the revolutionary spirit of Massachusetts to deliver affordable, world-class education that transform lives, conduct groundbreaking research that improves our world, and create social and economic impact that shapes and energizes communities. 

Learn more about the department here: One Stop - UMass Boston (umb.edu) 

What's in it for you:   

UMass Boston offers a comprehensive compensation and benefit package including health, dental, and vision insurance; life and long-term disability insurance; generous paid time off; tuition remission; and robust retirement options. https://hr.umb.edu/benefits  

The anticipated annual base salary range for this position is $62,000 - $68,000 DOE. 

Job Summary 

One Stop Service Advisors perform a vital role in assisting and educating students to navigate administrative processes related to financial aid, billing, and registration. They will provide convenient and thorough support and care through a variety of service channels including walk-in, phone, email, live chat and virtual meetings. They will be available to teach students how to access and use technology for self-service and will provide basic advising and information on university programs, requirements, academic policies, and student rights and responsibilities. They will work with students to solve problems related to systems, policies, or procedures, especially the most complicated or those that overlap a variety of administrative areas, are dynamic and interconnected. The Service Advisor will leverage university resources, attend trainings and meetings, read emails and updates, and utilize the university website to ensure that they are aware of policy/practice changes, important dates and deadlines, and opportunities for students. Given the frontline nature of the Service Advisors role, they will also provide valuable feedback and contribute to quality control, improving communications, policy review and revision and make recommendations on opportunities to improve the administrative experience for students. 

Essential Functions 

• Provide services to students to introduce them to the UMass Boston administrative policies and procedures and to assist them in accessing the information and related services using student systems and technology  
• Expose and train students to the features and services available to them via student information system including but not limited to: health insurance waiver, bio/demo information updates and changes, enrollment verifications, transcript requests, financial aid information, to-do lists, payment plans, account summary, grade information, course registration, Direct Loan Entrance Counseling and/or Master Promissory Note.  
• Introduce and refer students to UMass Boston services in advising, career counseling, internship, student life, student employment and housing, etc.  
• Provide information on student IDs, parking passes, MBTA passes and other programs that support student connections to the campus.  
• Educate students regarding loan adjustments, excess funds, direct deposit, and financial aid book advances  
• Assist with FAFSA submission and corrections, FAFSA ID and password, IRS retrieval, verification, special circumstances appeal, and SAP appeal process  
• Maintain compliance as necessary with FERPA and other federal and state regulations  
• Actively contribute to the improvement of delivery of services, dissemination of information and student satisfaction  
• Provide general information on financial aid eligibility and application requirements, gift aid and loan programs  
• Assist students via in person, email, chat, phones, and scheduled ZOOM appointments  
• Solve problems related to systems, policies, or procedures, especially the most complicated or those that overlap a variety of administrative areas, are dynamic and interconnected. 

Minimum Qualifications  

• The successful candidate will have five years of experience in student and/or enrollment services working directly with students in an advising or informing role.  
• Must have experience working in a diverse student and staff environment and demonstrate a commitment to supporting a variety of student populations.  
• Must be able to work effectively in a highly collaborative environment as a member of a team of service professionals  
• Must have technical competence and an ability to understand the "big picture" as well as the details of complicated systems and issues.  
• Must be able to manage significant amounts of information and data.  
• Must have extensive experience and demonstrated success in service delivery and problem resolution  
• Must be able to exercise good judgment, be responsive and courteous, and student service oriented at all times  
• Must demonstrate strong interpersonal skills, discretion and resourcefulness in order to interact effectively with students, family members, and the general public as well as with representatives from other departments or institutions  
• Must have a working knowledge of FERPA compliance and other federal and state relations  
• Must be able to work in a busy, high volume environment managing multiple service channels Must be able to work flexible hours including occasional evenings and weekends as needed   
• Bachelor's degree required. 

Another Source works with their clients, on a retained project basis. We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.