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Careers > Associate Director of Financial Aid Operations - UMass Boston

Associate Director of Financial Aid Operations - UMass Boston at UMass Boston

UMass Boston
Associate Director of Financial Aid Operations - UMass Boston
United States of America
Expiry Date
21 Apr 2024
Posted on
22 Mar 2024

Another Source's client, UMass Boston, is recruiting an Associate Director, Financial Aid Operations to join their team in Boston, MA. This position offers a chance to lead impactful projects, supervise a dedicated team, and contribute to the university's mission of providing accessible, world-class education. 


This position is internally titled Associate Director of Operations. 


Offering a flexible hybrid schedule of 3 days onsite and 2 days working remotely once you get up to speed. 


Here's a little about UMass Boston and the position they are recruiting for:  

UMass Boston is a public research university in Boston, Massachusetts. It is the only public research university in Boston and the third-largest campus in a five-campus university system. UMass Boston is the third most diverse university in the United States. At UMass, we harness the revolutionary spirit of Massachusetts to deliver affordable, world-class education that transform lives, conduct groundbreaking research that improves our world, and create social and economic impact that shapes and energizes communities. 

Learn more about the department here: Financial Aid - UMass Boston ( 


What's in it for you:   

UMass Boston offers a comprehensive compensation and benefit package including health, dental, and vision insurance; life and long-term disability insurance; generous paid time off; tuition remission; and robust retirement options.  


The anticipated annual base salary range for this position is $80,600 - $100,700 DOE. 


Job Summary 

The Associate Director of Financial Aid is part of the Financial Aid Operations Team reporting to the Sr. Associate Director of Operations. The incumbent will assist the Senior Associate Director of Operations in implementing and managing technologies that support the objectives of Financial Aid Services, as well as design technical solutions that will allow the university to stay compliant with new and changing federal and state regulations. He/she will support weekly automated packaging processes and oversee quality control related to financial aid packaging. This position requires a broad knowledge of Financial Aid operating systems, the ability to interpret complex regulations, and the ability to effectively manage large projects with tight deadlines.  


Essential Functions 

  • Contribute to and support weekly automated packaging processes and aid disbursement. This includes producing and monitoring weekly queries/reports to ensure accuracy of packaging, resolving issues, manual awarding, and making adjustments to student records.  
  • Assist Sr. Associate Director with system configuration projects and testing.   
  • In conjunction with senior financial aid staff, identify process improvements within the financial aid office and manage implementation of solutions. Create project plans and schedules and monitor progress to ensure timely completion.  
  • Create/update reports for staff and external agencies, as requested.  
  • Work closely with the university central IT department to create and maintain award and message notification automation to inform students of account status.   
  • Manage weekly interfaces with the Bursar's Office for scholarships, tuition and fee waivers, stipends and third party payments. 
  • Act as a liaison to Merit Scholarship Office and Student Housing Office.   
  • Work closely with the Student Housing Office to reconcile student records and manage special projects related to on campus housing.   
  • Stay abreast of new federal and state requirements through regulatory releases, workshops and conferences and proactively plan for implementation of new requirements.  
  • Represents the Financial Aid Services office on University committees, as assigned.  
  • Monitor systems roles and permissions within the Financial Aid Office.  
  • Supervise a small team of Financial Aid Operations Specialists.   
  • Perform other duties as assigned 


Minimum Qualifications  

  • Bachelor's degree required, and a minimum of three-five (3-5) years of progressive experience in an automated financial aid office is required. The incumbent may be required to work occasional evenings and/or weekends.  


Knowledge, Skills and Abilities:  

  • Extensive knowledge of standard financial aid office business practices in multiple areas with demonstrated ability to troubleshoot complex issues;  
  • Extensive knowledge of a variety of administrative software applications, including Microsoft Office  
  • Knowledge of the regulatory requirements governing financial aid programs;  
  • Demonstrated ability to work independently and to develop, manage and implement large projects;  
  • Demonstrated ability to grasp key points from complicated details;  
  • Demonstrated ability to provide technical support to a team of financial aid professionals;  
  • Ability to work independently and make sound decisions;  
  • Ability to work as a representative of Financial Aid within the broader context of the division of Enrollment Management to provide solutions to overlapping or integrated procedures;  
  • Strong analytical skills;  
  • Strong interpersonal, management, decision-making, and organizational skills;  
  • Strong commitment to customer service.  


Another Source works with their clients, on a retained project basis. We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.  

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